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Our aim is to deliver your order as expeditiously as possible.
Dispatch of all orders should take place from our European hub within two days of receiving the order and we make every effort to ensure all products are delivered in the United Kingdom within seven working days of acceptance of your order, (normal delivery time is roughly four working days.) The actual delivery is carried out by commercial couriers varying with the location of delivery and is out of our hands. No guarantee will be accepted on specific delivery intervals and only a guide is given.
Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK . All deliveries will be made to you at the address specified by you in the order. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorize us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery and bank charges we have incurred.
Delivery charge is currently £7.00 per order (£8.40 including VAT) and applies to all orders within the European Union with some exceptions, principally the Greek, Italian, Isle of Man and the Channel Islands. It may be necessary to advise you should a particular order require an increase in this figure due to weight or destination within the European Union and is delivered from a central European hub. You will be advised of this before the order is despatched and given the option to accept the charge or cancel the order at no charge. Please note we simply pass on the delivery cost - there is no profit accrued from a delivery charge.
Professional couriers are used in all countries.
Over 90% will arrive when they are meant to arrive but as parcels go through many processes before arriving with the customer, things out of our control can go wrong. The services used are NOT GUARANTEED and no money can be refunded if a parcel takes extra time to arrive. Should a parcel be delayed, every effort is made to recitfy the issue. If a parcel is NOT delivered it will be replaced.